Hi Brett, I was just wondering how you are doing. I came across your post because I am having the same problem and it's driving me nuts. 24/7 of this bass sound. I just slipped a note under my neighbour's door because I thought that he was playing music or video games. If anyone has a solution, please let me know. Ear plugs work, but I need to hear my alarm in the morning and need to hear during the day at work.