There are a few factors here to consider regarding a delivery method that goes deeper into the cochlea.
1. We don't yet know if multiple doses is enough to help achieve the goal of deeper cochlea delivery as being tested in the Phase 2A. So, there's no reason for Frequency Therapeutics to acknowledge it as an issue at this time; since they may not know yet.
2. As a publicly traded company, they have to be extremely careful about speculation. Even saying that they may be working on an updated delivery method creates two layers of speculation. The first, is that they're speculating that the current drug wont go deeper at all during the Phase 2A. The second is that they believe whatever they're working on will work. We have seen that Frequency Therapeutics is communicating to the public in an extremely conservative way; so there's no incentive for them to add speculation / change communication on delivery method, when FX-322's hearing restoration data is enough at this time.
3. The Osbourne Effect. Where people wait to buy a "new" product knowing an even better one is just around the corner. The FX-322 that we see today going through the clinical trials is what we're all going to get once it becomes available. That includes all of its limitations. If Frequency Therapeutics suddenly starts talking about a new delivery method/formulation of FX-322; many people (including doctors) will just wait to start receiving the new-and-improved version. This could be DEVASTATING to Frequency Therapeutics if FX-322 comes out, and after all of the time invested, people defer treatment to get the FX-322 "2.0" in a couple years. There have also been SEC investigations into this type of problem before (See Nikola), which can be extremely damaging to a firms liquidity / consumer confidence.
4. Partnerships. For all we know, Frequency Therapeutics may be working on a deal with Otonomy or others to license their "gel" for the delivery of FX-322 "2.0." Deals like this may take years to establish. They will in no way announce anything, especially if its between two publicly-traded companies, until the ink on the deal has dried. Note that Carl LeBel used to work for Otonomy, so it is possible that his relationship with this firm could be leveraged to help get access to a superior delivery formulation (assuming Otonomy's is for FX-322... but we all really have no idea).