Yes, that's what she is saying.
Clinical trial designs can be broadly classified into parallel and cross-over designs. In the parallel design one group of people get treatment A and one gets treatment B (one of which may be a placebo) and the impact on the patients are compared between groups at the end of the trial. One problem with this type of design, is that the people in the groups are different and this may be the cause of the impact of the treatment. The cross-over design mitigates this by treating the first group with A, then B, and the second group with B, then A, and comparing the results for each group at the end of each treatment period. But in this kind of design we are assuming that treating a group with A first, for example, does not have an impact on the B treatment. And to help ensure that is doesn't there is usually a wash-out period between the treatments.
More details here:
Understanding Controlled Trials: Crossover Trials
Now, if the patients don't return to baseline after the first wash-out period, then the cross-over doesn't work because we need treatment B to begin as if A hadn't happened, which is not the case as we start at a lower TFI/SL. The linked article states what to do in this case:
And this is exactly what Dr. Shore did*. Conveniently this also knocks out the less than flattering group 2 results.
I also think it is a bit strange that adding on two weeks to the treatment has changed the results so much from the first trial. Now we have a significant and enduring TFI/SL reduction in group 1 and little impact on group 2 whereas before we had reductions in TFI/SL in both groups which quickly dissipated after the end of treatment. Could it be that the extra two weeks has caused this change? I reckon the reason is the small sample size. Wouldn't it be great if tinnitus research was well funded and we had researchers all over the world doing large scale trials to see if it does indeed work!
* Although it looks to me that she has reported the TFI drop at 6 weeks from baseline (about -12 for the ITT) rather than the difference of the treatment TFI with the control TFI (about -5).