@Kritish Gooriah sent me a message in French. I translated it and posted below:
Good morning,
I don't have much more detail. It was while talking with my mother, that I learned that her cousin had had tinnitus for 2 years, before (Tinnitus) disappeared. She apparently used a cotton swab to clean her ear, which she pushed too deep into her ear. She had ear pain. She went to see a doctor, who told her that it was a good thing she came to see him, because she could have lost her hearing. I explained to my mother that she must have punctured her eardrum and damaged her ossicles, if she could hear well now. My mom said she must have had surgery.