Thanks Jcb.
The comment doesn't actually get to me. I have no delusions of normality.
But seriously, I wanted to make a point: The person who was calling another person's comments unacceptable made an unacceptable comment of his own.
What does get to me is when a support community doesn't support people when they need it most. Feelings of anger and even hatred often accompany pain and fear. People need to feel free to express these feelings. They deserve for their feelings to be acknowledged and validated. Support isn't just about giving advice. It's also about listening, understanding, and empathizing.
Instead of criticizing the specific word choices or exaggerated statements people make when they are in the throes of an emotional crisis, we should regard those words and statements as indicators of how much those people are hurting.