The issue is they are holding the data away from people and selling a medical device for nearly 3 grand and saying "no refunds!" as well. If the device doesn't even help you in the slightest, or makes your tinnitus worse, you're basically flushing thousands of dollars down the toilet.It's not about being disgusting. It's just that they can't say "oh okay we trust you, here is your 2750 dollars".
Plus even if it doesn't work, it takes people and time. So that would mean people would work for free? Really?
Because it didn't work doesn't mean they didn't work. They don't work for free which is totally normal. And you can't simply trust what patients claim.
I am telling you this policy will never exist. First because tinnitus is subjective. Second because they are not just selling a device, they are selling a prestation. You can't reimburse a prestation because you can't take back time.
Desyncra was a quick kick in the balls. They got your 5 grand, said "no refunds!" and took off with your money in a quick cash grab.
We've been duped before in the tinnitus community. Your argument is correct but it's the customer who loses in the end, to the exact same subjective ignorance Neuromod have.
You lose thousands, they don't, they get your money regardless. This of course would be different if they published concrete data.